Privacy policy
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Email: jenny@jennysowerby.com
What information we collect, use, and why
We collect or use the following personal information for the operation of client or customer accounts:
Names and contact details
Marketing preferences
We collect or use the following personal information for information updates or marketing purposes:
Names and contact details
Marketing preferences
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
I collect and use personal information because it is necessary to operate my coaching practice and provide a professional, safe and effective service. This includes managing enquiries, setting up and maintaining client accounts, scheduling sessions, communicating with clients, keeping appropriate records, and processing payments. The personal information I collect helps me understand clients’ needs, respond appropriately to enquiries, and deliver coaching in a way that is relevant and supportive. This benefits clients by enabling clear communication, continuity of service, and a personalised experience. I only collect information that is necessary for these purposes and handle it with care and confidentiality. I consider the potential impact on individuals and take steps to minimise any risks, including limiting access to information, keeping it secure, and retaining it only for as long as necessary. I believe these uses are reasonable and expected by people who contact me or choose to work with me, and that the benefits of processing this information outweigh any minimal impact on individuals’ privacy.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
I collect and use personal information for the purpose of sharing relevant updates about my services, including information about coaching availability, changes to my services, or content that may be of interest to people who have previously enquired about or engaged with my work. This processing supports my legitimate interest in promoting and developing my coaching practice in a proportionate and respectful way. It also benefits individuals by keeping them informed about services, resources, or opportunities that may be relevant to their needs. I limit communications to what is reasonable and appropriate, do not send excessive or intrusive marketing, and provide clear options to opt out of receiving updates at any time. I believe this approach balances my business needs with individuals’ rights and expectations, and minimises any potential impact on their privacy.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
Directly from you
How long we keep information
Two years
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated: 26 January 2026